Return Policy:

Important: Please Read  the terms below and follow the directions for the return of any item! (you must get authoriztion before the returning  of any item)

Radio Control Products (Defects):

Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer's quality control system. Not to worry, our manufacturers stand behind their products 100%, and request that you contact them directly with any operational problems. If you receive your radio control product and it appears to be defective, please do not return the product to RC Hobbys USA, Or You Will Void the Product's Warranty. You must contact the manufacturer directly using the warranty contact information included in your product’s packaging. You may also find some manufacturers and their contact information throughout our web site:

• You must have a return authorization prior to shipping a product to RC Hobbys USA. To get a return authorization , email our returns department at http://www.rchobbysusa.123@gmail.com with Att: return department in the subject line and provide your name, phone number, order number, the product you wish to return, and your reason for return. A customer service agent will process your request and email you with a return address and a authorization number that you will need to include with your return. RC Hobbys USA must then receive the return within 7 business days as the return authorization is only valid for 7 business days after being issued.
• The product must be returned new, unopened, unused, and in the original packaging. If a return authorization is granted and our returns facility determines that the item has been opened or used, such a return would fall outside our returns policy and would not be eligible for refund. In such a case, RC Hobbys USA reserves the right to deduct a loss percentage up to and including the full purchase price of the product.
• Do not tape or affix notes to the product's packaging. Please place all written correspondence inside the shipping carton.
• We do not accept returns of any software, books, DVDs, fuel products, clearance items, rechargeable or alkaline batteries .
• No fuel products can be returned due to governmental shipping regulations
• Once we have received your return, please allow 3 business days to complete processing.
• IMPORTANT NOTE: ALL NON-DAMAGED MERCHANDISE RETURNS MUST BE AUTHORIZED:
  
  Damaged in Transit Returns:
  
  If you received an order that was damaged in shipping, please contact customer service at 1-720-308-6104 or email us immediately at rchobbysusa.123@gmail.com. Att: return department. Do not return the item to RC Hobbys USA as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to RC Hobbys USA, or its condition of receipt has been compromised, RC Hobbys USA reserves the right to deduct a loss percentage up to and including the full purchase price of the product.
  
  DO NOT REFUSE DELIVERY OF ANY ORDER! If you do, it may be forwarded to the shipping warehouse or to the manufacturer, not to the returns facility. Accept the order and contact the returns department via email at rchobbysusa.123@gmail.com. There is a minimum 20% restocking fee for all refused or returned deliveries, which will be deducted from your refund. PLEASE NOTE THAT FAILURE TO PICK UP AN ITEM FROM THE CARRIER OR TO BE PRESENT FOR DELIVERY ALSO CONSTITUTES REFUSAL OF DELIVERY AS UNCLAIMED/UNDELIVERED ITEMS ARE OFTEN RETURNED TO RC HOBBYS USA, RESULTING IN AN ADDITIONAL FREIGHT CHARGE THAT YOU WILL BE RESPONSIBLE FOR.
  
  If you are unsure how to handle your return, contact customer service at 1-720-308-6104 or email the returns department immediately at rchobbysusa.123@gmail.com. Attn: return department We will be glad to assist you in arranging your return.